With the Email emerging as an increasingly important communication tool, it is critical to take precautionary measures against cyber frauds.
1. Be wary of:
(a) any false e-mail address, logo or graphic designed to mislead you into accepting the validity of any email or website;
(b) any fake domain name which appears to be the Bank's website or the website of any other financial institution;
(c) any hyperlink to any fake website;
(d) any embedded form in any email; or
(e) or any other technique or method designed to mislead you or trick you into providing personal details, such as your Internet Banking, Phone Banking or ATM PIN, user name or password, or any other sensitive information or downloading a virus.
2. Never access OCBC Internet Banking from a link in an email.
3. Always enter the domain name of the Bank (ie. www.ocbc.com.my ) into your browser when logging onto the Bank's website. You are advised to take the necessary precautions and not to accept any websites at face value that redirects the link to OCBC Bank Group. If you are in doubt, please contact the bank at :
OCBC Bank (Malaysia) Berhad
Personal :1300-88 5000 or 03-8317 5000
Business :1300-88 7000 or 03-8317 5200
OCBC Al-Amin Bank Berhad
Personal :1300-88 0310 or 03-8314 9310
Business :1300-88 0255 or 03-8314 9090
4. Never reveal your PIN to anyone. The Bank will never request for your Internet Banking, Phone Banking or ATM PINs for any reason.
5. Be aware of Phishing. Phishing is the term coined by hackers who imitate legitimate companies in e-mails to entice people to share passwords or credit card numbers. Before entering your Login ID (Username) and Password, you should always ensure that the website you are visiting belongs to OCBC. This can be verified by the URL displayed in your browser as well as the Bank's name in its digital certificate. This precaution will ensure that you are not revealing your OCBC Bank Internet Banking Login ID (Username) and Password to a website other than OCBC . Always check that our website address changes from http:// to https:// and a security icon, usually in the form of a lock or key, appears when authentication and encryption is expected.
OCBC Internet Banking - Official website (for Personal Banking)
OCBC Internet Banking for personal banking customers is accessible from the website address https://www.ocbc.com.my/internet-banking/ or via the link in OCBC website www.ocbc.com.my
To view the security certificate, double click on the "Padlock" or "Key" at the bottom right side of your screen and a new window will pop-out. This Certificate will ensure the authenticity of the website.
Ensure the following on the Certificate:
(a) The Certificate is issued to www.ocbc.com.my
(b) The Certificate is issued by Verisign
(c) The Certificate has a valid date (not expired)
You are encouraged to delete junk mail, chain mail or any other unsolicited email. Do not open email attachments from strangers.
If you discover or believe that there are fraudulent e-mails, fake websites or other scams directed at you or any other customer of the Bank, the Bank or the OCBC Bank Group, please notify the Bank immediately at :
OCBC Bank (Malaysia) Berhad
Personal :1300-88 5000 or 03-8317 5000
OCBC Al-Amin Bank Berhad
Personal :1300-88 0310 or 03-8314 9310
Velocity@OCBC - Official website (for Business Banking)
Velocity@ocbc is OCBC Bank's award-winning corporate Internet banking portal that lets you manage your payment, collection and trade activities anytime, anywhere in the world. Velocity@OCBC for business banking customers is accessible from the website address http://www.ocbc.com/velocity/my/index.shtm
To view the security certificate, double click on the "Padlock" or "Key" at the bottom right side of your screen and a new window will pop-out. This Certificate will ensure the authenticity of the website.
Ensure the following on the Certificate:
(a) The Certificate is issued to bbmy.ocbc.com
(b) The Certificate is issued by Verisign
(c) The Certificate has a valid date (not expired)
You are encouraged to delete junk mail, chain mail or any other unsolicited email. Do not open email attachments from strangers.
If you discover or believe that there are fraudulent e-mails, fake websites or other scams directed at you or any other customer of the Bank, the Bank or the OCBC Bank Group, please notify the Bank immediately at :
OCBC Bank (Malaysia) Berhad
Business :1300-88 7000 or 03-8317 5200
OCBC Al-Amin Bank Berhad
Business :1300-88 0255 or 03-8314 9090
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